Refund policy
Returns are accepted only for products that are damaged, defective, or incorrect. Return requests must be reported within 48 hours of delivery.
Eligibility for Returns
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned in its original packaging, where applicable.
- You must provide proof of purchase/order details.
- You must contact us within 48 hours of delivery.
- Please provide clear photos and/or a short video showing the issue.
How to Request a Return
To request a return, contact us at thezenkora@gmail.com within 48 hours of receiving your order.
Please include your order number, photos/videos of the product, and a brief description of the issue.
If your request is approved, we will provide you with the return instructions and return address.
Returns sent without prior approval will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it. If you receive a damaged, defective, or incorrect product, contact us within 48 hours so we can review the issue and assist you.
Clear photos or a short video may be required to verify the issue.
Non-Returnable Items
Returns are not accepted for products that have been used, damaged after delivery, or returned without prior approval.
Certain products may also be non-returnable due to their nature. If you are unsure whether your product is eligible for return, please contact us before sending anything back.
Exchanges
We currently do not offer direct product exchanges.
If your product is eligible for a return, you may request a return according to the conditions above. Once the return is approved, you may place a new order for the desired product.
Refunds
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method, where applicable.
Please allow up to 10 business days for the refund to be processed after approval. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
For any questions regarding returns or refunds, contact us at: